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This Privacy Policy describes how we collect, use, and disclose your personal information when you use NeuraShape. By using our software, you consent to the collection, storage, use, and disclosure of your personal information as described below.
Information We Collect
We may collect personal information such as your name, email address, device details, and interaction data with the virtual therapist, including responses, mood indicators, and usage behavior (e.g., time spent on tasks, selected emotional states).
1.2 Usage Data: We may also collect usage data, which includes information about how you interact with our software. This may include the frequency and duration of your app usage, the features you use, and your preferences.
Use of Information
2.1 Personal Information We may use your personal information to:
Create and manage your account
Send you important communications related to the software
Respond to your inquiries or requests
Provide you with technical or customer support
Analyze usage patterns to improve our software
Generate personalized AI-based content, emotional insights, and suggestions for mental wellness support
2.2 Usage Data: We may use usage data in an aggregated and anonymized format to analyze trends, improve our software, and enhance user experience.
AI-Generated Content and Emotional Data
Our software includes an AI-based virtual therapist assistant that interacts with users and may generate suggestions based on your emotional responses, journaling entries, or usage behavior. To personalize these experiences, the software may collect anonymized emotional indicators, interaction history, or behavioral tags. This data is processed locally or on our servers for the sole purpose of improving mental wellness features. No AI-generated suggestion is a replacement for professional medical or psychological advice.
Third-Party Access
We may share your personal information and usage data with trusted third-party service providers that assist us in providing and improving our software. These service providers are bound by confidentiality agreements and are only authorized to use your information to the extent necessary to perform services on our behalf.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Data Deletion
We detail the procedures we have in place for securely deleting data that is no longer needed or requested by the user. This includes customer information and any other personal data collected. When data deletion is requested by a user, we will ensure that all copies of the data are permanently erased from our system and any third-party service providers we may have shared the data with. Additionally, we have protocols in place to regularly review and assess the data we hold to determine if it is still necessary for our business purposes. If data is found to no longer serve a purpose, we will promptly delete it in accordance with applicable laws and regulations.
Security
We implement reasonable security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Children's Privacy
Our software is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately, and we will delete such information.
Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or within our software. Your continued use of the software after such modifications will constitute your acknowledgment and acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]. We will be glad to assist you.